Scope of this policy
This policy covers data collected through account registration, gameplay, the cashier, marketing communications and general site use. It applies to every visitor and account holder on this domain, regardless of which device or browser is used to reach it.
What data is collected
Data collection is limited to what account verification, payment processing, fraud prevention and basic site performance actually require. Nothing beyond that list is gathered as a matter of routine.
| Data type | Purpose | Retention |
|---|---|---|
| Account & identity data | Registration, identity verification, fraud prevention | Kept while the account is active, plus a statutory period after closure |
| Payment data | Processing deposits and withdrawals | Kept in line with standard financial record-keeping rules |
| Device & usage data | Security checks, fraud prevention, site performance | Kept on a rolling twelve-month window |
| Marketing preferences | Sending promotional emails where opted in | Kept until an opt-out request is processed |
Cookies and similar technologies
Essential cookies keep a session logged in and remember basic preferences such as display language; these cannot be switched off without breaking core site function. Analytics cookies measure which pages and features get used so the site can be improved, and these can be limited through browser settings without affecting account access.
Ready to open a NZD account?
Account creation follows the same data practices described on this page.
Create my accountAffiliate and referral tracking
Some visitors arrive through a referral link from a marketing partner. A short-lived tracking cookie records which partner referred a new visitor, so the correct party can be credited, but this cookie does not collect anything beyond that referral source and does not affect account data or gameplay in any way.
How data is shared
Data is shared only where necessary: with payment processors to complete deposits and withdrawals, with identity verification providers during account checks, with regulators where legally required, and with fraud-prevention services to protect the platform and its players. Data is never sold to unrelated third parties for their own marketing purposes.
Your rights as a player
New Zealand players can exercise the following rights over their own account data at any time by contacting support.
- Access: request a copy of the personal data held on your account.
- Correction: ask for inaccurate account details to be updated.
- Deletion: request removal of data no longer required for legal or regulatory purposes.
- Marketing opt-out: withdraw consent for promotional emails at any time without affecting account access.
A rights request is normally acknowledged within a few business days, and most straightforward requests, such as a marketing opt-out or a correction to a name or address on file, are completed well inside that window. A request that involves pulling together a full account history or removing data still needed for an open verification case can take longer, and support will explain why if that happens rather than leaving a request unanswered.
Where data is stored and protected
Account, payment and device data sit on infrastructure operated with standard encryption both in transit and at rest, and access inside AstralBet is limited to staff who need it for support, verification or fraud-prevention work. No storage system is described here as unbreakable, but the same access controls and monitoring practices apply consistently across every category of data listed above rather than varying by how sensitive a particular field looks.
Children's privacy
This site is restricted to players aged 18 and over, and account registration is not intended for anyone below that age. Age and identity checks during account setup are one of the controls used to keep the platform limited to adult players, alongside the verification steps described on the payments page.
Changes to this policy
This page is reviewed on a rolling basis rather than left static for long stretches, and the dynamic date near the top reflects the most recent confirmed pass. A material change to how data is collected, used or shared will be reflected here before it takes effect, so checking back periodically is the simplest way to stay current without needing a separate notification.
Contact for privacy questions
Questions about this policy, or requests relating to the rights listed above, can be sent directly using the contact details below.
Address: PwC Tower, 15 Customs Street West, Auckland 1010, New Zealand